How Long Does It Take To Get My Mattress?
Your new mattress can take up to 7-10 business days to make as they are made to order by hand in the USA. Then, we ship from the West Coast, so depending on where you live, it can take 5-8 business days in transit.
How Are Your Beds Eco Friendly?
All our foams are USA made and CertiPUR-US Certified, which means they are tested by a credible 3rd party for any known harmful chemicals. We also use Hydrated Silica for our fire barrier. This is a fabric impregnated with inert silica, a naturally occurring element found in toothpaste.
What Do You Use To Make Your Beds Pass Fire Laws?
The government requires all mattresses to pass an open flame test, they don't require companies to use chemicals. Some companies use chemicals because it's cheap. We use a Hydrated Silica Fire Barrier in our Nest Bedding beds and wool in our latex beds. Both materials are non-chemical and naturally occurring.
Do You Ever Have Sales?
Nest Bedding believes you shouldn't have to wait for a sale to get a new bed, so we keep our beds at the same low price all the time. You will never see the items you purchased on sale cheaper a week later.
How Do I Conduct A Return?
We ask that you give the bed a chance. It can take up to 30 days for a new bed to break in and your body to adjust. After the 30 days you can either exchange it for another feel or do a return. Please email firstname.lastname@example.org for return authorization. Once you have received authorization, you can donate the bed to a local charity and provide us with the receipt. At that point we will refund you your original purchase price.
Can I Exchange My Bed?
Most customers did a lot of research to find us and realize that just because they chose the wrong bed doesn't mean they need to start experimenting with other brands. Sometimes it's as simple as asking us to help you find the right feel.
Here are few things to note. Nest Bedding mattresses are eligible for Comfort Exchange after the 30 day adjustment period and within 100 days of the delivery date of the mattress. A Comfort Exchange is available once per customer, per calendar year. The 100 Night Trial on mattresses does not extend or shorten once an exchange is received. If your mattress has a zipper the exchange layer is free but may have a non refundable shipping costs associated with it. Mattress exchanges also include a non refundable shipping cost. To start an exchange, contact us and we’ll request some additional information from you. You have 30 days to process your exchange, once a request has been submitted. After 30 days, we require a new request. Exchange requests will not be approved if the mattress is damaged or destroyed. You may purchase the exchange mattress or firmness layer (on applicable mattresses with zipper tops). Exchange purchase can be initiated by contacting Nest Bedding Customer Service at email@example.com.
Do You Offer Financing?
Yes, we currently offer Affirm financing, and you can find this option in the shopping cart once you choose the items you are interested in purchasing. We also offer Zibby financing for customers who do not have a lot of credit experience or have a high enough score to qualify for Affirm. See our product pages for details.
Can Your Beds Be Used On An Adjustable Base?
Yes, any mattress found on our website can be used on an adjustable base.
What Can I Put My Mattress On?
Your new mattress should be on a non-flexible base. Older style box springs have a wire spring system which will allow the middle of the bed to sag when you lay in the bed. Same with a bowed, flexible slat system like the kind found in IKEA bed frames. You want slats that do not bend at all with center support or a newer style box spring foundation with no give or flexibility. Slats should be no more than 4" apart and not flexible.
Can I Use A Heating Pad On My Nest Bedding Bed?
Yes, heating pads will not damage the mattress.
Do You Require A Protector On The Mattress?
While it's not required, it's highly advisable. A protector will keep moisture and dead skin cells out of the mattress and give you something to launder. This will keep the bed dust mite free.
Are Your Beds Dust Mite and Mold Resistant?
Any mattress, not just latex, will be dust mite resistant and mold resistant if kept dry. A good waterproof, breathable protector will ensure a longer life of the bed and prevent dust mites from accumulating or being attracted to the bed. Same with mold, if kept dry, the mattress will not grow mold.
What Do You Require We Put The Mattress On?
Our mattresses require a non-flexible box spring, known also as a foundation, or non-flexible slats with center support. Older style box springs with flexible wires will allow the middle of the bed to sink and you can develop back pain. IKEA slats are flexible, bowed in the middle, and will also give, allow the bed to lose it's back support. Keep the mattress on a foundation that is breathable and doesn't give or flex. Slats no more than 4" apart.
What Are The Sizes Of Mattresses You Offer?
Twin 39" x 75"
Twin XL 39" x 80" (2 side by side make a King)
Full 54" x 75"
Queen 60" x 80"
King 76" x 80"
Cal King 72" x 84"
Custom sizes are available, please email us at firstname.lastname@example.org for details.
How Are Your Mattresses Shipped? Do I Have To Be Home To Receive It?
We typically use FedEX but it is subject to change without notice. We do not ship Signature Required so you do not have to be home to accept your package.
How Do I Know When My Purchase Will Arrive?
You will receive a tracking number from our staff once your purchase has shipped. Please check your spam filter to ensure your tracking email did not get filtered out of your inbox as that can happen.
How Big Is The Box and How Heavy Is It?
Our beds typically ship in compact boxes roughly 18x18x48. The Honest Beds and Alexander Hybrid will ship in boxes that can be up to 80" long. Our beds range in weight from 100 lbs to 150 lbs. Please have help moving the larger boxes. This type of packaging allows us to give you a higher quality bed at a lower price.
Do You Offer Expedited Shipping?
Yes! While there is an additional charge, we can expedite your shipment. Please reach out to us at email@example.com and we can give you a quote.
Do You Ship Internationally?
Yes, there is an option in the shopping cart called International Checkout. Add your items to the shopping cart and then choose the payment option "International Checkout" and they will assist you in receiving your items around the world.
Do you ship to Hawaii and Alaska?
Cost to ship to Hawaii and Alaska varies based on the mattress/bedding you've selected. Please reach out to us at firstname.lastname@example.org for a quote
How Long After I Take The Mattress Out Of The Box Can I Use It?
You can sleep on your new mattress hours after you open it and it can take 24-48 hours for it to fully expand to it's full size.
What Models of Tempurpedic Feel Closest to the Alexander Signature Series?
The Alexander Luxury Firm is a 3 - Best for Back and Stomach Sleepers. Ideal for back and stomach sleepers. Compares to the Contour Elite from Tempur.
The Alexander Medium Plush is a 6 - Best for Back and Side Sleepers. 92% of sleepers will like the medium. Compares to the Cloud Supreme from Tempur.
The Alexander Plush is an 8 - The super soft plush hug feel that side sleepers love to snuggle up in. Compares to the Cloud Luxe from Tempur